Refund policy
Return & Exchange Policy
We aim to keep returns and exchanges simple.
Exchange Policy
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Send the item back in new, unused condition with original tags.
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Use any courier service.
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Write your exchange request on the back of the invoice.
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Once received, we’ll process and send your replacement.
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Exchange takes 5–7 business days.
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Shipping cost is paid by the customer.
❌ No exchange or return on Clearance Items.
Return Policy
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Return item in original condition using any courier.
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Write your bank details on the back of the invoice.
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Refund will be processed to your bank account within 8 working days.
Non-Returnable Items
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Perishables, intimate items, hazardous materials, gift cards, downloadable products, and certain health/personal care items.
Partial Refunds (if applicable)
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Used, damaged, or incomplete items
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Items returned after 30 days
Refund Process
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We’ll notify you once your return is received and approved.
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Refunds go to your bank account or original payment method.
Gifts
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If marked as a gift, you’ll receive gift credit.
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If not, refund goes to the original buyer.
📦 Return Address: Mentioned on the invoice
📱 Support: Contact us only via WhatsApp